Discount tire – Good prices and not skimping on service

I’ve been a fan of Discount Tire for some time.  When it came time to put tires on my 2002 Nissan Xterra I wanted good tires.  I’ve been a fan of Pep Boys for a while and had great success with them.  However I was looking for Michelin tires for it.  Pep Boys offers good [...]

How to lose a customer in seven minutes

So I bought the new iPhone 3GS the day it came out.  As a long time Verizon subscriber I can say their network is superior.  I converted everyone I know to Verizon and ditched them all for the lure of iPhone goodness, and is it good!  Verizon has made a lot of poor choices in [...]

Customer Relationship Management

Here in Colorado we’re very fortunate to have quite a few craft breweries.  It’s one of the many perks of living here.  Craft breweries are small, local breweries.  Not bathtub moonshine sort of brewing but just good beer.  Living in the shadow of Molson-Coors you’d think we all drank Coors; we don’t.  In fact, I [...]

Time Warner and metered billing

Much of what we talk about is related to customer service.  We’re big fans of it here.  Well Time Warner decided that customers wanted less and would want to pay a whole lot more for it.  They decided, in very uncompetitive markets, they’d give it a shot.  They set a low monthly limit on how [...]