The bed and breakfast

I’m always fascinated by the bed and breakfast idea. I’ve stayed in a few and always end up chatting with the owners. We’re in Cedaredge CO now at the Cedaredge Lodge. The town is 2.1 square miles and has about 2100 people. It is. very small but cute. The Lodge is [...]

DirecTV can die

I have used DirecTV for quite some time.  If you want subscription TV service, theirs cannot be beat.  I literally have a house that isn’t wired from the box to the house, for cable TV.  Inside the house I’ve got probably 5,000′ of CAT5 and RG6 coax for all my video, network, and telcom needs.  [...]

Netflix beats projections

In what can be considered not so surprising, Netflix beat expected profits.  It’s not shocking as a Netflix subscriber.  I’ve used Netflix off and on since 2003.  It was, to me at least, the only logical way to rent movies.  And one of the big things I love about them is customer service.  I can [...]

VistaPrint and how to do things

Running a business means you get to play office.  For many people wanting to work for themselves this is the beginning and the end of the company.  I was invited to a networking event when I realized, how can I network without the business card?  In this digital age the analog business card is still [...]

Good customer service outside the country?

It exists, I assure you.  My wife and I got married in Costa Rica in June of 2007 at Villa Sol.  Jorge was our sort of wedding planner and an all around stand out guy.  It was just the two of is, we’re not big on big deals.  Jorge worked with us via email to [...]

What passes as a good customer service experience

So there was a story a while back about a woman who went to Best Buy to purchase a camera for her grandson.  She was sold a used camera with pictures on it.  It was defective, she returned it and was accused of breaking it herself.  Well her son-in-law went to great lengths, and using [...]

The flip side of customer service

So a Yale student is suing U.S. Airways for $1 million over a “misplaced” Xbox 360.  Now we all know that there are a lot of hands on your checked bags in this era of security theater.  Now no one knows who stole this Xbox and U.S. Air has stated they’re not liable for checked [...]

Grand Lux Cafe

So my wife and I had a $10 gift card for the Grand Lux Cafe in Park Meadows Mall here in Colorado.  We’d been for drinks with friends once before and wanted to try the food.  We showed up about two pm, after the lunch rush and well before the dinner crowd.  Immediately you could [...]

And now an example of WOW customer service

If you’ve ever shopped for shoes online you’ve probably heard of Zappos.  Much  like the Smithsonian, you could never hope to look at every item in a single lifetime, you just hope you didn’t miss too much.  They literally have every shoe known to mankind and some I didn’t think were even  shoes.  They started [...]

Again with the customer service…

I have a friend who runs a very successful small business doing 3d modeling.  He works for himself full time and gets to enjoy watching his kids grow I asked him what he considered to be the most important aspect to his success.
You must figure out how to serve your customers the best possible way [...]